Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@walnestpets.com.au.
If your return is accepted, we’ll provide instructions on how and where to return your item. Where Walnest Pets is responsible for return shipping under Australian Consumer Law, we will provide appropriate return arrangements.

For change-of-mind returns, customers are responsible for return shipping costs. If an item is faulty, damaged, incorrect, or otherwise does not meet the consumer guarantees under Australian Consumer Law, Walnest Pets will cover reasonable return shipping costs where required by law.

Damages and issues

Please get in touch if you have questions or concerns about your specific item. Inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@walnestpets.com.au.